Patch ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

1. Information We Collect

Information You Provide

• Account Information: Email address, name, and profile picture when you sign in with Apple or Google
• Business Information: If you register a business, we collect business name, website, description, and contact details
• Voice Conversations: Audio recordings of your conversations with AI agents for quality and improvement purposes

Information Collected Automatically

• Usage Data: How you interact with the App, including features used and time spent
• Device Information: Device type, operating system, and unique device identifiers
• Conversation Transcripts: Text transcriptions of voice conversations

2. How We Use Your Information

Purpose	Data Used
Provide the Service	Account info, voice data
Create AI Agents	Business website content
Improve AI Quality	Conversation transcripts
Process Payments	Billing information via Stripe
Send Notifications	Email address

3. Third-Party Services

We use trusted third-party services to operate the App:

• Firebase (Google): Authentication, database, and hosting
• ElevenLabs: AI voice agent technology
• Stripe: Payment processing
• Firecrawl: Website content extraction for AI training

Each service has its own privacy policy governing data handling.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time.

• Account Data: Retained until account deletion
• Conversation Recordings: Retained for up to 90 days
• Business Data: Retained until business is removed

5. Your Rights

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Secure authentication via OAuth 2.0
• Access controls and monitoring
• Regular security assessments

7. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

8. International Data Transfers

Your data may be processed in countries outside your residence, including the United States and European Union. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via email.

10. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

Email: privacy@patchapp.co
Address: Dublin, Ireland